Frequently Asked Questions

Do you offer financing?

Many of Pride’s providers offer financing* through CareCredit. The CareCredit healthcare credit card allows you to say "yes" to the mobility product you want and pay for it in convenient monthly payments that fit your budget. Click on the banner to learn more and apply today!

Visit CareCredit website

*Subject to credit approval.

How often do I need to charge the batteries?

How often you need to charge the batteries for your mobility device is determined by how often you use it.

If you use your product daily, charge its batteries as soon as you finish using it for the day.

We recommend charging your product’s batteries for at least 8 to 14 hours after daily use.

If you use your product less frequently, we recommend charging the batteries 8-14 hours twice a week for a maintenance charge.

We do not recommend charging the batteries for longer than 14 hours. Refer to the manual supplied with the battery charger for charging instructions.

Why is there a PROP 65 Label on my Product?

Upon receiving your new Pride Mobility power chair, scooter or lift chair, you may notice the following warning on your product: “This product may contain chemicals which are known to the State of California to cause cancer or birth defects.” Although you may find this concerning, we want to reassure you about the reason for this warning.

In 1986, California passed the Safe Drinking Water and Toxic Enforcement Act (commonly known as “Proposition 65”) due to growing concerns about drinking water contamination from toxic chemicals. Since then, California has expanded Proposition 65 significantly in an effort to warn consumers in California about the potential presence of certain chemicals in common consumer products, including food, automobiles and furniture. There are currently over 800 chemicals for which Proposition 65 requires a warning label, and the reportable levels of these chemicals are lower than a hazardous level. Warnings are required even where actual consumer exposure to such chemicals during the use of a product is uncertain, as is the case with Pride products.

Because Proposition 65 requires a warning label on all products shipped to California, and because Pride does not know where each product will ship at the time of production, each Pride product is labeled with a Proposition 65 warning.

While these warnings are important, Pride assures you – as the world’s leading designer and manufacturer of mobility products – that every Pride product is made with the highest safety, quality and performance standards in mind. All Pride products comply with applicable U.S. and international safety standards.

As always, Pride Mobility thanks you for your business. Your continued trust in the Pride Mobility name will allow us to remain the industry leader in safety, quality and performance for many years to come.

For more information on Proposition 65, please visit: https://www.p65warnings.ca.gov

Where can I find my serial number?

Power Lift Recliner

The serial number begins with an L and is found on the frame on the back of the unit.

Scooter

The serial number starts with an S and is located on the seat post. The battery pack may need to be removed.

Power Chair

The serial number begins with the letter J and is found on the main frame of the power chair near the batteries. It may also be found on the seat post if the unit features a clover leaf style.

All serial numbers for Pride products are 14 characters long and are shown on a white sticker.

What is a freewheel lever and how do I use it?

When engaged, freewheel levers allow your mobility device to be pushed. Your power chair is equipped with two manual freewheel levers, labeled either locked or unlocked.

Whenever you need or want someone to push your device for short distances, it can put into freewheel mode by having a person push the levers into the unlocked position:

Have the person who will push the chair to pull up firmly on the manual freewheel levers to disable the drive system and the brake system.
He or she may push your power chair.
Once done pushing the chair, the person should push down firmly on the manual freewheel levers to the locked position, to reengage the drive system and the brake system.

Where to obtain lost scooter keys?

You can order new keys for your mobility product by visiting getpridegear.com

Where can I find a copy of the owner’s manual?

Each product has its own page on Pride Mobility’s website. Visit your product’s page and click on Manuals tab at the top. Look under the section Owner’s Guides to find an owner’s manual in your language. You can also obtain an owner’s manual from the Resources and Support section under Customer Service.

How do I purchase a product?

Visit pridemobility.com and click on “Where to Buy” at the top of the page next to the search bar. Enter your zip code in the search box and hit search. You’ll will see a list of authorized Pride providers near your location. You can also click on “Request to be Contacted.” A Pride Representative will call you and refer you to an authorized Pride provider over the phone.

Will my insurance pay for this?

If you are receiving coverage through Medicare or Medicaid, you may qualify for coverage on a mobility device. You must have a medical need for Medicare to cover the cost of a scooter, power chair, or other mobility product. You should contact your insurance provider to get exact answers to your questions regarding coverage for your specific policy.

How do I get parts?

If you need replacement parts, new tires or new batteries, contact your authorized Pride provider. They will order the parts for you and install them on your mobility product.

Do you have extended warranties?

We do! The Pride Premier Coverage Plan offers select warranty contracts on power chairs, scooters and Travel Mobility. The plan is only available at the consumer’s point of sale and cannot be purchased after the fact. The Pride Premier Coverage Plan is affordable and offers the largest field service network in the industry. Consumers can contact their provider to indicate that service is required or call the Pride Consumer Sales and Support Department to request service at 800-800-4258 or email info@pridemobility.com. You can learn more about the Pride Premier Coverage Plan here.

How do I get service for my product?

If your mobility device needs service or repairs, contact your authorized Pride provider. If you have an extended warranty through the Pride Premier Coverage Plan, you can contact your provider or call our Consumer Sales and Support Department to request service at 800-800-4258 or email info@pridemobility.com.

Am I covered under warranty if I’m not the original owner of the product?

Warranties for Pride products only apply to the original owner of the product and are not transferrable.

I have an idea for your products, who do I talk to?

We would love to hear from you! Please feel free to submit any ideas or feedback to info@pridemobility.com.

Can I use my equipment in the rain/water?

Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Your scooter or power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.

If your scooter or power chair comes in contact with water:

Dry your device as thoroughly as possible with a towel.
Allow the product to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
Check the joystick operation and the brakes before using your device again
If any inconsistencies are found, take your product to your authorized Pride provider
Mobility devices that are frequently exposed to sources of water, such as incontinence, should be inspected often for corrosion, and electronic components may need to be replaced frequently.

What about public transportation?

AGM and Gel-Cell batteries are designed for application in scooters and other mobility devices. These batteries are Federal Aviation Administration (FAA) approved (United States only), allowing safe transportation on aircraft, buses, and trains, as there is no danger of spillage or leakage. We suggest you contact the carrier’s ticket counter in advance to determine that carrier’s specific requirements.

How do I dispose of my batteries?

If you encounter a damaged or cracked battery, immediately enclose it in a plastic bag and contact your local waste disposal agency or authorized Provider for instructions on disposal and battery recycling which is our recommended course of action.

What is covered under warranty?

Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on pridemobility.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.

Where can I sign up to receive the latest news on products and Pride Mobility?

Visit pridemobility.com and scroll down to the bottom of the homepage. Enter your email address in the box and click “Subscribe.”